FAQ

Our experts are here to help you select the ideal pool heat pump. The size of the heat pump depends on factors like pool size, shape, climate, whether you plan to swim in winter, and if you use a pool cover. Use our Pool Heating Calculator for a personalised estimate of daily running costs, or contact us today to discuss your needs further.

Heat pumps are sized based on surface area because most heat loss occurs at the water’s surface. The larger the surface, the more heat is lost to the atmosphere, which means the heat pump needs to work harder to maintain temperature.

To ensure the best performance, we also consider other factors, like pool design, construction, and insulation.

Installation costs can vary depending on your pool setup, the available electrical supply, and the size of the heat pump. For a more accurate estimate, send us photos of your pool area, equipment, and nearby electrical sources. Alternatively, you can get advice from one of our certified installers from our nationwide network.

The installation of an inverter heat pump usually takes 4–6 hours, depending on the complexity of your setup. In most cases, you don’t need to be home unless we need internal access for installing an electrical switch.

You can get an immediate estimate using our handy Pool Heating Calculator. Our heat pumps for residential and commercial pools are highly efficient, offering year-round warmth at a fraction of the cost.

While heat pumps do produce some noise, it's generally minimal due to advanced ventilation technology. To ensure a quiet environment, we recommend installing the pump at least 5 meters away from noise-sensitive areas like living spaces or patios.

Yes, all our units are equipped with an advanced de-ice system, which is crucial for operation in low temperatures. This feature quickly melts ice buildup on the coils, ensuring the unit returns to normal operation without delay.

This is likely due to a discrepancy in true performance ratings. Smaller units often have smaller evaporator coils, which extract less heat, leading to reduced efficiency. Some brands may also rate their units based on overseas conditions, which can be misleading. Our heat pumps are designed for maximum efficiency, featuring larger coils and lower fan speeds to enhance performance and reduce noise. Plus, they are built to operate efficiently down to -10°C, which requires a larger coil to extract heat from colder air.

For optimal efficiency, we recommend installing the heat pump within 10 meters of the pool's filtration system. Placing it farther away can lead to increased heat loss and reduced performance.

The daily runtime depends on the weather, the power of your heat pump, and your desired pool temperature. On warmer days, the heat pump may only need to run for a few hours or not at all. Cooler days, on the other hand, may require it to operate for 8 to 12 hours. Using a pool cover can reduce the runtime significantly, as an uncovered pool loses 2-3 times more heat than a covered one.

Once the pool reaches your set temperature, the heat pump automatically shuts off and will only restart when the temperature drops. This way, the system runs efficiently without wasting energy.

Heat pumps can be less efficient in extremely cold conditions, as they rely on ambient air to generate heat. However, they are still effective and can maintain comfortable water temperatures even in cooler weather when paired with a pool cover to reduce heat loss.

Yes, to protect your heat pump from the elements, we recommend covering it during the winter months. Just make sure you use a breathable cover to prevent moisture buildup and corrosion.

An extended pool season typically runs from mid-October to mid-April, or roughly from Labour Day to Easter.

Our premium units come with a 36-month warranty, providing extended peace of mind.

With regular servicing and proper care, your heat pump can last well beyond its warranty period. At HPPS, we offer ongoing maintenance services to ensure your heat pump stays in top condition for many years.

To keep your heat pump running smoothly, ensure the filters are clean, the airflow is unobstructed, and the surrounding area is free of debris. We recommend giving the unit an annual cleaning with a low-pressure cleaner, especially around the fins. Additionally, it's important to have a pool specialist check the electrical connections and safety devices before turning the system back on. 

At HPPS, we pride ourselves on being available 24/7. Depending on your location, we can usually schedule a service appointment within a few days.

Clear water dripping from a heat pump is typically condensation, which is a very normal part of the heating process. However, if the water contains chlorine or salt, it could indicate a leak in the system: we recommend contacting us for further assistance.

Inverter heat pumps warm pools gradually, and it can take up to 72 hours of continuous operation to reach the desired temperature. Once the target temperature is achieved, the heat pump will maintain it efficiently, ensuring consistent warmth.

A few things could cause this issue. First, check that the pool pump is supplying the heat pump with sufficient water flow. Next, ensure that no debris is blocking the air intake or exhaust. Finally, verify that the thermostat is set to a temperature higher than the current water temperature. If you need help, please don’t hesitate to contact us: we’ll be happy to check what is happening.

Cloudy water often indicates that your pool’s chemical balance is off, or the filtration system may need cleaning. A green pool is usually caused by algae growth due to insufficient chlorine levels or poor circulation. In either case, it’s best to have your water tested and the filtration system checked by a professional.

We recommend removing the robotic cleaner from the pool when not in use. Letting it dry out between uses can help prolong its lifespan, as continuous exposure to pool chemicals is likely to affect its performance over time.

The general guideline is to run your pool pump for at least 8-10 hours per day in summer and 4-6 hours per day in winter, depending on the size of your pool and the local climate.

Absolutely. Some debris can still enter the pool even with a cover. By running the filter for 4-6 hours per day during the winter months, you can prevent algae growth, saving yourself time and effort when reopening the pool for summer.

Using a pool cover helps retain heat, reduces evaporation, and cuts down on chemical use, all of which can lead to significant savings. Plus, a cover also protects your pool from debris, making maintenance a lot easier.

At HPPS, we offer both types of pool cover. A thermal cover is designed primarily for insulation, helping retain the heat already in your pool and preventing heat loss, especially at night or during cooler weather. A solar bubble cover goes a step further: it helps with insulation while also using sunlight to actively heat the pool. This is thanks to its bubble design, which captures solar energy and transfers it to the water.

Yes, a solar cover is still highly recommended. It can increase your pool’s temperature by up to 8°C while reducing heat loss. By using a solar cover, you’ll lower your heating costs, reduce water evaporation, and cut back on chemical usage, all while keeping your pool clean.